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Assoc Specialist - Cust Advcy
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Full-time
- The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
- At least 1 year of experience within the Office of the Customer Advocate (OCA) or 2 years' experience in a servicing environment to include education loan training plus one year in a leadership role
- FSA Department of Education experience preferred
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