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Assoc Service Support Analyst
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- Overview Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation.
- Responsibilities Act as first level support and provide troubleshooting for Snap-on Tool Control systems.
- Create and manage support cases for both internal and external customers.
- Develop and maintain information databases as required and utilize data to prepare for service calls.
- Act as a resource for others as needed.
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