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Assistant Store Manager
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Full-time
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc
- Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
- Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
- Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
- Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
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