Upvote
Downvote
Assistant Manager - Front Office - the Langham
Share Job
- Suggest Revision
- To supervise Guest Reception, Guest Service Ambassadors, Concierge, Flavours of Langham and be acutely aware of operations in the Langham Touch department to ensure a seamless arrival and departure process for each guest.
- Ensure a Guest Reception up-sell program is implemented with clear targets and incentive attached to those goals.
- Ensure Show Time is conducted in all areas and all colleagues are fully versed in Langham’s company philosophy, Brand Standards and Forbes service standards
- Uses Quality League tools and helps to create a culture of empowerment for hourly colleagues so that they make decisions leading towards building great memories.
- Attend staff meetings, operations meetings, forecast meetings and sales strategy meetings.
Active Job
Updated 11 days agoSimilar Job
Relevance
Active