Endless Pools

You will manage all lead assignment activities and will oversee queue management, after hours calls/voicemails, call scheduler requests, text messaging, etc.. We’ll rely on you to draft talking points for outbound/inbound call efforts and perform related retail sales call listening and coaching.. Some of your day-to-day activities will include assisting with daily schedules and staffing needs/levels, assisting with ongoing Salesforce implementation and development, performing Live Chat management, and, when needed, staffing and attending both in-house and remote retail sales events.. Consistently demonstrates enthusiasm and a positive attitude toward the organization, customers, and work in general, and exemplifies Masco/Watkins Enterprise Core Values and Leadership Profile.. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

assistant manager

We are hiring an Assistant D2C Sales Manager to join our Sales team!
DISCOVER
Can you drive sales operations and lead a team responsible for top-of-the-funnel lead management, phone and email dispatch, and other sales support duties?
As Assistant D2C Sales Manager, you will report to and work closely with the D2C Sales Manager to maximize the overall success of the D2C sales channel. You will play in important role in overall sales operations for the company, helping to steer marketing efforts, campaign implementation, and lead flow, while coaching and developing selling best practices for the team.
YOUR RIPPLE EFFECT
Can you lead and motivate a team? As the direct manager of the Sales Support team, you will facilitate team huddles, weekly team meetings, and product trainings as needed and will assist with interviewing, hiring, training, coaching, and developing the D2C team. We are looking for a leader who can inspire the team to exceed expectations and deliver outstanding customer service and support.
Can you oversee phone activities for your staff? You will manage all lead assignment activities and will oversee queue management, after hours calls/voicemails, call scheduler requests, text messaging, etc. We’ll rely on you to draft talking points for outbound/inbound call efforts and perform related retail sales call listening and coaching.
Do you enjoy working cross-functionally? You’ll work closely with marketing and other departments to ensure successful implementation of campaigns and relay feedback from the field, funnel sales requests, and assist in the coordination of retail sales events and operations.
Are you customer-focused? You will drive outstanding customer service by developing and implementing a comprehensive retail sales training and onboarding program. You will monitor and provide ongoing support to ensure sales representatives demonstrate product knowledge, selling expertise and excellence.
Are you organized and detail-oriented? This role requires an ability to manage both the details and the big picture. Some of your day-to-day activities will include assisting with daily schedules and staffing needs/levels, assisting with ongoing Salesforce implementation and development, performing Live Chat management, and, when needed, staffing and attending both in-house and remote retail sales events.
WHAT YOU BRING
Bachelor’s degree strongly preferred, in addition to 5+ years’ work experience in inside sales and 2+ years managing an inside sales team, including experience leading and training coaching sessions. Equivalent combination of education and experience may be considered.
High proficiency level in Microsoft Office suite, specifically Outlook, Excel, Word and MS Power Point.
CRM proficiency, specifically in MySQL and Salesforce.
Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment.
Consistently demonstrates enthusiasm and a positive attitude toward the organization, customers, and work in general, and exemplifies Masco/Watkins Enterprise Core Values and Leadership Profile.
Willingness and ability to host onsite customer demonstrations and travel occasionally to support sales events.
Willingness and ability to work 3 days in office & 2 days at home. Additional in office days may be required at times, including full time in-office during training period.
WHAT YOU’LL GET
Endless Pools offers eligible employee a competitive total compensation package that includes Medical, Dental, Vision, Life Insurance, a 401(k) retirement plan with a 4% company match, flexible time off with pay, paid holidays, a generous company match to employees’ qualified charitable donations, and more.
Endless Pools is an Equal Opportunity Employer. We value inclusiveness and honor diversity of people and perspectives.
We participate in the federal e-Verify program to ensure employee identity and eligibility to work in the United States.
Base is shown in the hiring pay range below.
Hiring Pay Range: $70,725 to $80,950
Endless Pools
Full time
EEO Commitment: Endless Pools (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
E-Verify: Endless Pools is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

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