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Assistant General Manager - Hilton Garden Inn
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- Minimum of 2 years Front Desk Leadership experience, preferably in a Hilton branded hotel.
- The AGM should stay within forecasted numbers in regards to departmental and labor expense.
- QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the front desk / transportation, etc.
- Cleanliness Own / Maintain lobby appearance / PBX back Office at all times.
- Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
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