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Assistant General Manager Customer Experience
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- This role must have the drive to help people and solid knowledge of Cannabis as well as other products available.
- Promotes ownership and accountability for category management (e.g. Flower, Edibles)
- Ensures quality onboarding of team members in partnership with department managers and Talent AGM
- Ensures front of house team members are cross-trained in cashwrap, reception, and sales advisor processes
- Communicates effectively with multi-unit manager, Sales Leadership Team, team members and peers, including cascading relevant information to direct reports
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