University of Central Florida

UCF’s Student Success and Well-Being Office of Undergraduate Admissions is seeking an Assistant Director, University Admissions.. Reporting to the Manager for Marketing Communications and under the leadership of the Director for Strategic Communications & Visitor Engagement in the Office of Undergraduate Admissions, this role is pivotal in enhancing UCF's recruitment efforts by managing campus tours, organizing on-campus events, and providing exceptional service at the University Welcome Center and the Office of Undergraduate Admissions.. Manages the visitor engagement team and oversees front-line operations in the Duke Energy UCF Welcome Center and the Office of Undergraduate Admissions, including supervision of the front desk student team.. Provides triage support to the front desk and on-call counselors, monitors and manages lobby wait times, and serves as escalation manager to answer inquiries and address concerns on a range of topics, including application processing, admission status, departmental and university policies, campus resources, events, and directions.. Performs other administrative duties as assigned by the Manager – Marketing Communications, Director for Communications and Visitor Engagement or their designee.

assistant director

The Opportunity:
UCF’s Student Success and Well-Being Office of Undergraduate Admissions is seeking an Assistant Director, University Admissions. This position offers an exciting opportunity to play a key role in shaping UCF's recruitment and enrollment strategy by providing prospective students and families with an exceptional introduction to the campus, its people and its world-class programs and services. Reporting to the Manager for Marketing Communications and under the leadership of the Director for Strategic Communications & Visitor Engagement in the Office of Undergraduate Admissions, this role is pivotal in enhancing UCF's recruitment efforts by managing campus tours, organizing on-campus events, and providing exceptional service at the University Welcome Center and the Office of Undergraduate Admissions. The successful candidate will demonstrate a passion for higher education, a commitment to student success, and a creative approach to engaging prospective students and families. This position/classification may be moved at management's discretion within the Division of Student Success and Well-Being to a commensurate level position as determined by the Senior Vice President for Student Success and Well-Being or his/her designee.
Responsibilities:
Provides leadership and guidance to staff and students tasked with providing >500 annual campus tours to >50,000 guests each year.
Coordinates and schedules campus tours for individual visitors, school groups and community organizations.
Creates engaging and informative in-person and virtual campus visit experiences.
Works with campus partners to create tour trainings and materials to ensure accuracy and consistency in tour experiences and messaging.
Develops information sessions, presentations and marketing assets for prospective students and families both on and off-campus.
Manages the visitor engagement team and oversees front-line operations in the Duke Energy UCF Welcome Center and the Office of Undergraduate Admissions, including supervision of the front desk student team.
Manages the delivery of exceptional customer service to visitors at the Welcome Center, including prospective students, families, alumni, and community members.
Provides triage support to the front desk and on-call counselors, monitors and manages lobby wait times, and serves as escalation manager to answer inquiries and address concerns on a range of topics, including application processing, admission status, departmental and university policies, campus resources, events, and directions.
Maintains a welcoming, safe and organized environment at the Welcome Center, ensuring that informational materials and resources are readily available.
Plans, organizes, and executes special events designed to attract and yield prospective students, including open houses, admitted student days and targeted tour programs.
Collaborates with admissions staff, academic departments, student organizations, and other campus partners to coordinate event logistics, programming, communication, and promotion efforts.
Oversees event planning, communication, registration, attendee tracking, and follow-up communications to participants.
Creates and distributes electronic marketing and communication collateral, registration forms, databases, and assessment tools for events.
Reviews survey responses for events and daily tour activities and makes appropriate recommendations to department leadership.
Supervises one Student Admissions Counselor I, one Admission Specialist position and several student employees.
Responsible for monitoring productivity and special projects, providing leadership and guidance, time-off approvals, payroll, and budget requests.
Maintains accurate enrollment data and provides periodic marketing, communication and engagement reports, comparative tracking analyses and background on emerging trends.
Counsels prospective students on the opportunities available at UCF and the admission process.
Represents the university at public and private high school and college visits, fairs, decision days, panel presentations and area receptions.
Reviews admission applications and academic credentials, computes grade point averages and renders admission decisions in compliance with all university and State of Florida admission standards.
Performs other administrative duties as assigned by the Manager – Marketing Communications, Director for Communications and Visitor Engagement or their designee.
Minimum Qualifications:
Bachelor's and 4+ years of relevant experience or Master’s degree and 2+ years of relevant experience with at least 1+ year(s) of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
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Preferred Qualifications:
Previous experience in admissions, recruitment, event planning, or customer service within a higher education undergraduate setting.
Excellent communication and interpersonal skills, with the ability to engage diverse audiences and build relationships with internal and external stakeholders.
Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Knowledge of admissions processes, enrollment management strategies, large scale event management, and higher education trends.
Proficiency in Microsoft Office Suite, Slate, PeopleSoft, WordPress and Workday are a plus.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
Flexible work environment
And more…For more benefits information, view the UCF Employee Benefits Guide
click here
.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
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Department
Student Success and Well-Being (SSWB) - Undergraduate Admissions
Work Schedule
Monday through Friday from 8:00 AM to 5:00 PM. Flexibility to work evenings, weekends, and occasional travel as needed for events and recruitment activities is required.
Type of Appointment
Regular
Expected Salary
$56,030.00 to Negotiable
Job Posting End Date
Equal Employment Opportunity Statement:
The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on
UCF's Equal Opportunity Statement
to view the President’s Statement.
The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.
As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.
The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

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