ZESTRON Americas

This position works onsite out of Manassas, VA and candidates that qualify for the TN Visa are encouraged to apply.. Minimum Bachelor’s degree in Chemical or Materials Science Engineering required. 10 to 15 years of expert level knowledge in soldering, pick and place, surface mount technologies, through hole technologies, selective soldering, AOI, SPI, thermal profiling, x-ray, PCB cleaning/washing, PWA design, PWB design, COTS components, BTCs.. Familiarity with reliability, failure analysis and characterization processes. Able to work with organic chemicals and solvents and operate PCB cleaning equipment

application engineer

**This position works onsite out of Manassas, VA and candidates that qualify for the TN Visa are encouraged to apply. Relocation for any candidates will be reimbursed. ** General Job Summary The Application Engineer works closely with the Sales Team in Mexico to deliver consistent sales growth for Americas and teams up with the Marketing team on new and existing products to drive customer satisfaction. Responsible for introduction and implementation of Zestron products at customer sites in Mexico while also contributing in Zestron product and process development at our technical center in the US. Primary Duties and Responsibilities<ul><li>Work to become a knowledgeable resource for Zestron products within 1 year by:</li></ul><ol><li>Learning and understanding Zestron’s line of cleaning agents including, but not limited to Zestron Concentration Management Tools and various cleaning equipment where these cleaning agents are used.</li><li>Gain a working knowledge of cleaning processes and applications and the key components of those processes.</li></ol><ul><li>Gain knowledge of industry standards used in the electronics industry</li><li>Provide Application Engineering support to primarily Mexico, Central and South Americas (which may include later on USA and Canada) and maintain a working knowledge of all active projects. Technical support, supervision/ guidance, installation/implementation, and training for the products manufactured and supplied by Zestron</li><li>Regular and potential customer contact (onsite visits, phone, email, etc.) in order to maintain customer relations, perform cleaning trials to satisfy changing customer requirements and develop new customer base.</li><li>Assist Sales Team and Engineering Team and distributors with sales calls to accomplish company goals through technical support</li><li>Work closely with sales teams to identify customers specific point problems, sales opportunities, and develop the technical solution using Zestron products. Understand the customer’s validation process for new technology and products which may include technical center and field testing.</li><li>Timely and quality Customer Relationship Management (CRM) software entry to ensure speedy customer support and history documentation.</li><li>Create or review product bulletins, datasheets, uses cases, whitepapers, catalogues, and promotional material prepared by Marketing.</li><li>Develop solutions to a variety of complex cleaning applications that require independent judgement and ingenuity and a quick response</li><li>Propose new product ideas that originate from the daily conversations with sales teams & customers. Remains abreast of the latest developments in markets & applications of interest to Zestron</li><li>Organize and plan activities regularly including maintaining an Outlook calendar.</li><li>Team with RSM on marketing events with marketing team support.</li><li>Maintain and grow relationships with equipment and material business partners.</li><li>Review AT project documents for completeness, format, compliance and submit to management for approval and transmit approved documents to customers.</li><li>Deliver required reports completely and on time (expense, visit, monthly reports).</li><li>Other duties as assigned.</li></ul> Knowledge, Skills, Abilities and Qualifications Required <ul><li>Bilingual fluent in Spanish and English required.</li><li>Minimum Bachelor’s degree in Chemical or Materials Science Engineering required</li><li>10 to 15 years of expert level knowledge in soldering, pick and place, surface mount technologies, through hole technologies, selective soldering, AOI, SPI, thermal profiling, x-ray, PCB cleaning/washing, PWA design, PWB design, COTS components, BTCs.</li><li>Familiarity with reliability, failure analysis and characterization processes</li><li>Able to work with organic chemicals and solvents and operate PCB cleaning equipment</li><li>Active in industry-related societies such as APEX, or SMTA</li><li>Experienced with MIL, IPC and JEDEC standards</li><li>Willing to travel 25% of the time throughout Mexico, Central and South Americas.</li><li>Valid current driver’s license with no restrictions to driving</li><li>Communicate technical concepts effectively in written and verbal forms.</li><li>Strong analytical and presentation skills using Microsoft Word, Excel and PowerPoint.</li><li>Well-organized with attention to detail and efficient keyboarding for timely reports.</li></ul> In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

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