Wyndham Hotel Group

Wyndham Hotels & Resorts is now seeking a Analyst , IT Hotel Systems - Remote to join our team at the Parsippany - 22 Sylvan Way location in Parsippany , New Jersey.. The position is expected to be the in-house subject matter expert (SME) for the SynXisCR, Opera, and Sabre property management systems/products.. 2 Manage our Trainer/SME Knowledge Base. If no Knowledge Base exists, manage document delivery for new implementation of all approved WHG property system. We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

analyst

** Analyst , IT Hotel Systems - Remote**
Location:     Parsippany, NJ, US
Property Name:   Parsippany - 22 Sylvan Way               Req Id:   15269
Wyndham Hotels & Resorts  is now seeking a Analyst , IT Hotel Systems - Remote  to join our team at the Parsippany - 22 Sylvan Way  location in Parsippany , New Jersey .
**Job Summary**
This position is responsible for the on-site and remote support of the all WHG approved property management, hotel level, and central reservations systems for both franchised and managed/owned locations. The position is expected to be the in-house subject matter expert (SME) for the SynXisCR, Opera, and Sabre property management systems/products. This person will also be responsible for updating and maintaining the application documentation and best practices deployment approach for the approved PM Systems.
Responsibility
1 Assist in certification process for new/existing Opera SMEs and support trainers on WHG deployment policies and procedures via an on-site quality process which ensures readiness for new implementation staff to manage this role.
2 Manage our Trainer/SME Knowledge Base. If no Knowledge Base exists, manage document delivery for new implementation of all approved WHG property system
3 Manage install escalations with vendors, PMS Training Team, and Wyndham Implementation Team. Coordinate with support when needed.
4 Work with internal and external customers to test, document, and deploy new PMs/CRS functionality. Acting as the PMS SME.
5 Lead on-site application deployment of PM Systems and maintain implementation documentation and standards for PM system trainers.
**Complexities**
a) Candidate must be able to make decisions on solutions to issues that arise, engage with various teams within WHR and represent product level expertise on behalf of HTCS. Candidate will have to be comfortable making real-time decisions on important product or deployment level needs.
b) Limited supervision  must be able to work independently at all times.
c) As Product and training level decisions directly impact franchisees and therefore, the organization, the impact of these decisions can be signficant. Candidate must be comfortable in making independent decisions/determinations based on their knowledge of the products and services we provide.
d) Position will have no direct reports at this time.
**Scope/Financial Responsibility**
Using this position to complete hardware installs, provide remote and on-site application support as well as central systems best practices for our PM and CR applications results in an average savings $6,500 per install as compared to using third party resources. In addition, this position can drive revenue if the candidate were to complete an on-property installation for us (average new install cost is $7K per site)
**Abilities/Compentencies**
Must have an extensive knowledge of property level systems (Existing knowledge of WHR approved Property Management System offerings is ideal).
Must be able to interact with all levels of staff both internally and on property.
Must be able to work independently.
Must be able to complete tasks in a timely manner and complete work on time.
Must have flexibility to work nights and weekends if the situation requires.
**Minimum Education**
- 1 Year of education beyond H.S
- 2-year degree is preferred
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** Parsippany - 22 Sylvan Way , 22 Sylvan Way , Parsippany  , New Jersey  07054
**Employment Status:** Full-time

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