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Analyst I Mechanical Claims Representative
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Full-time
- Responsibilities include technical troubleshooting, warranty adjudication, product support and customer support related to contacts from the Customer's clients and Customer personnel involving customer products, and processing product warranty claims.
- Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center.
- The position also includes the processing and verification of warranty claims.
- These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems as examples.
- Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.
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