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Air Logistics Customer Care Specialist
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Full-time
- Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.
- The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.
- Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.
- Collaborate with Kuehne+Nagel sales to develop customer specific workinstructions and implement continuous improvement measures that ensuresthe overall health of our relationship with our customers.
- Report to Air Logistic Customer Care Manager
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