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Agent - Front Office
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- Position Overview: The primary responsibility of the Agent - Front Office is to provide unmatched guest service during the check-in and check-out process, registering guests, rendering bills, and receiving cash and credit payments.
- The Agent - Front Office is also responsible for assisting guests with questions, directions, miscellaneous information and resolving guest disputes in a professional manner while maintaining service standards in order to enhance the overall guest experience.
- Front desk experience in a four or five star hotel/resort preferred.
- Previous experience with LMS and PC software programs (MS Word, Excel), basic typing skills, excellent guest service skills are strongly preferred.
- Must be able to maintain a positive/upbeat personality at all times in order to assist guests with questions, directions, check-in/ check-outs, and other information regarding the Hotel/Casino to help create an Unmatched Guest Service experience.
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