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Account Support Specialist
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- The Account Support Specialist will also analyze EDI transmissions to identify issues and troubleshoot to determine how best to resolve, review daily reporting of unconfirmed balances to track against monthly financial estimates and serve as the focal point of communication for Sales/Inside Sales, Accounts, company warehouses and company logistics departments.
- Completes timely order processing, confirmations order tracking/status updates, product availability and all other internal and external customer inquiries.
- Partner with warehouses on all shipping issues, extension requests, special projects, samples, and transfers to ensure financial goals are met.
- Troubleshoot EDI error and suspense files to determine cause for the error.
- Monitor EDI transmissions to ensure proper alignment of details such as: part, qty, price, shipping window, and net terms.
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