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78 - Customer Care Team Leader
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- Proficient knowledge in the operational processes of Customer Care, Card Services, Deposit Services, and other operational departments
- Provide day-to-day management and individual support of the Customer Care team including setting and managing priorities, establishing and driving timelines and other deliverables.
- Organize daily huddles to discuss updates and empower staff to provide feedback/suggestions
- Coordinate with other department stakeholders to ensure alignment of procedures, best practices, upcoming changes and initiatives that may impact the Customer Care team
- Under the guidance of the Assistant Manager, Customer Care, and in accordance with established policies and procedures, the incumbent is responsible for the daily operations of a Customer Care team and will provide support for routing customers through the companys various communication channels.
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