System Logistics Corporation - Vertique (Krones Group)

POSITION REPORTS TO: Customer Service Manager. The 24/7 PLC Technical Support Engineer will be responsible for supporting and programming System Logistics Systems.. The 24/7 PLC Technical Support Engineer diagnoses, resolves and documents technical problems for remote and on-site users.. Uses ticketing tools available, documents each instance of service intervention for record keeping purposes. Experience with Allen Bradley and Siemens PLCs

customer support

POSITION: 24/7 PLC Technical Support Engineer
POSITION REPORTS TO: Customer Service Manager

JOB PURPOSE:
The 24/7 PLC Technical Support Engineer will be responsible for supporting and programming System Logistics Systems. The 24/7 PLC Technical Support Engineer diagnoses, resolves and documents technical problems for remote and on-site users.

KEY RESPONSIBILTIES AND ACCOUNTABILITIES:
Tests, troubleshoots and supports PLCs for automated warehouse picking systems
Becomes a subject matter expert on the use of the System Logistics System
Travels onsite during startups to complete installation and help train customers
Diagnoses, resolves, and documents technical problems
Uses ticketing tools available, documents each instance of service intervention for record keeping purposes
Coordinates timely service and repair of equipment
Ensures the client receives a superior technical support experience by communicating and listening attentively and responding appropriately to client concerns
Will rotate shifts and will be required an on-call weekend every 6th week
Performs other duties as assigned

QUALIFICATIONS AND SKILLS:
Minimum Associate degree in Engineering or related field
2+ years’ experience in programming
Experience with Allen Bradley and Siemens PLCs
Strong communication skills and the ability to work as a team member
Proven ability to accurately troubleshoot electrical and software systems
Ability to work well independently to complete all specific responsibilities with minimal supervision
Travel is up to 10%

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