BlueCross BlueShield of North Carolina

Implement and execute value-driven vendor partnerships through effective contracting support, onboarding, business process alignment and vendor performance reporting to align with target goals.. Facilitate vendor onboarding process through effective communications and training to educate the vendor on vendor management and contracting processes, and successfully transition business processes and/or operations to operational business teams.. Demonstrated contract management experience (negotiating, drafting, and managing contracts ensuring compliance with regulatory requirements and policies.. Experience analyzing vendor performance metrics (SLAs and KPI's) to assess effectiveness, identify areas for improvement and ensure financial efficiency.. Healthcare vendor contracting experience (not Provider Network contracting)

manager healthcare

Job DescriptionImplement and execute value-driven vendor partnerships through effective contracting support, onboarding, business process alignment and vendor performance reporting to align with target goals. Responsible for ensuring that value is achieved as anticipatedfrom smaller and/or less complex outsourced relationships. Serve as liaison between applicable business leads, vendors, and internal teams to identify service needs, provide inputs to vendor contracts and provide issue resolution support. Monitor vendor performance against contracted service levels, enterprise governance requirements, value proposition and efficiency and take corrective action if needed to address deficiencies.What You'll Do Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective contractual oversight, performance monitoring and compliance governance of outsourced vendors. Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, and remediate escalations as needed. Facilitate vendor onboarding process through effective communications and training to educate the vendor on vendor management and contracting processes, and successfully transition business processes and/or operations to operational business teams. Partner with business leads to understand evolving service needs and expectations, obtain business requirements, and work with the vendor to improve capabilities. Establish and coordinate ongoing service level metric/performance reporting to monitor vendor performance and ensure contractual obligations and/or other performance agreements are met. Analyzes information to determine if there are gaps in performance and how to best address through process improvements, communications and/or other interventions. Support internal process for handling high severity and stagnant issues/events; escalate and partner with internal business partners for remediation as needed. Ensure adherence to standard procedures for vendor governance, including data access, compliance, risk management and security. Review vendor's work with business teams for quality and performance issues, design and administer customer surveys and other feedback processes and lead formal vendor business reviews, as needed. Provide inputs to vendor contract negotiations to ensure vendor contracts align to business strategy. Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.What You'll Bring (Hiring Requirements) Bachelor's degree or advanced degree (where required) 3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field. Demonstrated experience overseeing the full life cycle of vendor engagements from vendor selection to contracting to ongoing oversight, and ensuring timelines and deliverables are met. Demonstrated contract management experience (negotiating, drafting, and managing contracts ensuring compliance with regulatory requirements and policies. Ability to support RFI/RFP initiatives. Strong interpersonal skills to build and maintain relationships with vendors, addressing issues, and fostering collaboration. Experience analyzing vendor performance metrics (SLAs and KPI's) to assess effectiveness, identify areas for improvement and ensure financial efficiency. Effective communication skills to convey expectations provide feedback and facilitate effective collaboration between internal stakeholders and vendors. Precision and managing documentation tracking ensuring accuracy of contractual agreements and service level agreements. Basic understanding of the healthcare and pharmacy industry including regulatory requirements, pricing models, market trends and emerging technologies.Nice to Have (Hiring Preferences) Vendor Management experience in a Healthcare related organization. Healthcare vendor contracting experience (not Provider Network contracting) Pharmacy Benefits Management (PBM) knowledge and experience. Knowledge of KPI/SLA and performance metric analysis. Detail oriented. Ability to effectively multi-task high priority work. Ability to work in a fast-paced environment. Ability to deliver in a timely manner with accuracy. Lean Methodology knowledge, a plus. Proficiency in SharePoint and Microsoft Teams.Salary Range$68,200.00 - $109,100.00 Associated topics: bacteria, biomedical, dietary, dietetic, medical, metabolism, microbiology, patient, pharmacology, therapeutic

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