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Technical Support Engineer - Remote Sites Support
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- The Technical Support Engineer will support the Shirley Ryan AbilityLab\'s (SRAlab) end user computing infrastructure through the management of desktops, laptops, tablets, connected medical equipment, IP phones, smartphones, and all associated peripherals.
- Provides \"Tier 2\" hardware and software support for users of computing and clinical device platforms and provides tier-2 phone support for callers to the Help Desk. Provides primary support of the IT configuration of connected medical equipment, including PACS workstations, nurse call components, health monitors, medication cabinet computers, label printers, medication administration PDAs, smartphone apps, etc.
- The Technical Support Engineer will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
- The Technical Support Engineer will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
- Manages and maintains end user devices including desktops, laptops, tablets, connected medical equipment, IP phones, smartphones, and all associated peripheralsProvides second tier end-user support via telephone in ACD Help Desk Environment.
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