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Tech Support Analyst
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- The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email.
- Serves as primary technical support liaison between company and customer.
- Responsible for appropriate referral to other support and quality assurance areas.
- Conveys customer feedback to Technical Support Team Lead.
- Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Expired 14 days agoInactive Job
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