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Systems Support Engineer II - Service Desk Team
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Full-time
- The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. This position The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers.
- Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Basic virtualization Administration which may include rebooting virtual machines, resource allocation, basic architecture knowledge
- Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP · Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels.
- Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types.
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