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Sr. Service Desk Lead
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- Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors.
- Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
- Supporting ticket management, assignment, and escalation from Tier 1-3 using a ticketing system.
- Analysis of service desk performance data and metrics.
- Ensuring all solutions are documented in the on-site knowledge management system.
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