OSTechnical

great company culture, they host a lot of fun events, catered lunches on Wednesdays, beautiful office building with cafeteria, and large TVs.. This role will report to the IT Service Desk Manager.. Proven experience as a help desk technician or other customer support role. Employee onboarding, account and license provisioning through Office 365 and MS Active Directory. BSc/BA in IT, Computer Science, or relevant field preferred

support administrator

Job Description Job Description
Work Setup: Onsite
Location: Tustin, CA
Employment type: Long-term contract
Perks: great company culture, they host a lot of fun events, catered lunches on Wednesdays, beautiful office building with cafeteria, and large TVs.
Summary of Role:
We are seeking a Help desk technician to provide fast and useful technical assistance on computer and software systems. You will answer queries on basic technical issues and offer advice to solve them. This role will report to the IT Service Desk Manager. A successful candidate will have an enthusiastic entrepreneurial work ethic. This person must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Essential Duties and Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Mac and PC troubleshooting
Cloud application administration
License and inventory tracking
Perform system patching, software rollouts, and maintenance
Assist with network cable patching and desk phone deployments
Assist with AV setup for meetings and conferences Required Qualifications:
Proven experience as a help desk technician or other customer support role
Tech-savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Employee onboarding, account and license provisioning through Office 365 and MS Active Directory
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
Education Requirements:
BSc/BA in IT, Computer Science, or relevant field preferred
Desired Certifications:
MS-900 or MS-100 preferred
CompTIA A+, Net+, Sec+ #J-18808-Ljbffr

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