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Service Operations Mgr - I (M)
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- Responsible for the overall manpower growth, team development and customer experiences of the Compact Construction Shop, Hydraulic Cylinder Shop, Hydraulic Pump Shop and Hydraulic Product Support Sales Team. Serve as primary liaison between Raleigh Service Department, the customer, and other departments of the Company on matters pertaining to Construction Shop repairs.
- Ensures productive scheduling and dispatching of all service technicians to perform daily service/repairs.
- Monitors all warranty work orders for proper administration of claims to manufacture and works directly with the warranty analyst to ensure the highest level of warranty recovery possible.
- Assist in training and mentoring of other managers reporting to this position (i.e. Field Service Manager, Power Quality & Controls Manger, etc
- Work with various departments within the company, such as: Human Resources Department for personnel information and compliance with regulations; Credit Department for opening new accounts, collections, and problems; Rental and Used Department for pricing and repairs; and Accounts Payable Department for financial statement accuracy.
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