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Restaurant Manager - Hourly
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- KEY MEASUREMENT CRITERIA •Must be ServSafe certified and have other Food Safety certification as required by local or State law •Follows all food safety procedures as outlined in the ops manual •Training and execution of all Wendy's food safety procedures and compliance with all Health Department regulations.
- KEY MEASUREMENT CRITERIA Sales performance versus budget & prior year Sales performance of key initiatives including: Transaction growth % Service times Late night sales $ Pick up Window % Kids Meals Identification and communication of store sales trends to TSM/GM. Action steps taken to reverse negative trends Execution of national and local marketing programs Execution of new product roll-outs Participation in community programs to enhance goodwill for Wendy's 3.
- Ensures Sparkle certification is maintained through the execution of Quality, Service, Cleanliness and "Customer Courtesy" standards on assigned works shifts, including the monitoring of food product quality.
- KEY MEASUREMENT CRITERIA •Attainment and maintenance of Sparkle certification; attainment of"Dave's Way" certification •Execution of"Operations Leader" role, as directed •Crew and Shift Supervisor training and execution of Quality, Service and Cleanliness standards on assigned work shifts •Execution of guest relation activities, including interaction with guests •Frequency, nature and timely resolution of customer complaints •Achieves CPR (complaints, problems, revisit) Index goals.
- Management and resolution of performance issues with Shift Supervisors and crew; notification of performance issues to TSM/GM •Create environment in which employees are treated with respect and dignity •Execution of job training tax credit programs 7.
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