Johnson & Johnson Innovative Medicine Brasil

We focus on areas of medicine where we can make the biggest difference: Cardiovascular, Metabolism, & Retina; Immunology; Infectious Diseases & Vaccines; Neuroscience; Oncology; and Pulmonary Hypertension.. This role is focused on leading congresses, conventions, program management and building Health Policy Advocacy in support of long-term strategy across the Oncology Franchise, while ensuring that the strategy and execution are reflective and inclusive of the Johnson and Johnson Oncology Portfolio Approach.. Build Health Policy Advocacy in support of Johnson & Johnson long term strategy with relevant associations.. Evolve the US Oncology Conventions Hub to become and integrated one stop shop for US Oncology. Practical knowledge of pharmaceutical marketing that includes FDA regulatory and legal environment and HCC regulations is required.

manager customer experience

Description Janssen Biotech, Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for a Product Manager, Customer Experience & Congress and Conventions Management, located in Horsham, PA. At Johnson and Johnson, we are creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular, Metabolism, & Retina; Immunology; Infectious Diseases & Vaccines; Neuroscience; Oncology; and Pulmonary Hypertension. As the fastest growing Oncology company, we are focused on transforming care and delivering innovative therapies for patients facing unmet medical needs to help them live longer and better. Our robust portfolio of cutting-edge oral, biologic and cell therapies include novel approaches to predict, prevent, intercept, detect and potentially defeat cancer someday changing the way cancers are treated. Learn more at www.janssen.com. Follow us at @JanssenUS. This position within Strategic Program Management & Marketing Operations team, is a part of the commercial organization at Janssen Biotech of Johnson & Johnson. This group is responsible for integrated Customer Experience and Congress and Conventions strategy across the portfolio. This role is focused on leading congresses, conventions, program management and building Health Policy Advocacy in support of long-term strategy across the Oncology Franchise, while ensuring that the strategy and execution are reflective and inclusive of the Johnson and Johnson Oncology Portfolio Approach. This role will play a critical role collaborating with the Global Marketing, Global R&D, and US Cross Functional teams including Brand Marketing, Global Strategic Marketing, Sales, Sales training, Business Analytics, Strategic Customer Group, Medical Affairs, North America Pharma affiliates, Alliance Management, Communications, Corporate and Outside vendors to effectively execute key commercial activities. Key Responsibilities <ul><li> Reporting to and working in partnership with the Customer Experience & Congress and Conventions Management Lead, this individual will ensure operational excellence related to planning, budgeting, vendor management and internal stakeholder engagement for major Oncology Congresses. </li><li> This role is accountable for a consistent congress experience for attendees through all pre-, peri-, and post- congress activities. It will support the International Congress Governance Committee and serve as a Congress Lead in activities such as communications, scheduling and coordination of meeting debriefs, collection of data for performance metric reviews. </li><li> Lead conventions across the Oncology Franchise to ensure that the strategy and execution are reflective and inclusive of the Johnson and Johnson US Oncology Portfolio Approach (including budget ownership and tracking) </li><li> Operational Excellence: Accountable for delivery of key operational workstreams and execution of the Congress Excellence Framework. Proactively identify opportunities for innovation and operational improvement, through implementation of new policies, procedures, technology, or other resources that can evolve our current Congress and Convention Playbook, lead updates. </li><li> Project Management: Develop and manage planning timelines and action plans in collaboration with cross-functional partners and ensure all deadlines and deliverables are met. Provide thorough and timely communication to internal stakeholders and external partners. Accountable for meeting and events logistics (housing, registration, meeting rooms, calendar invites, everything related to selected congress and conventions). </li><li> Cross-functional Coordination: Accountable for collaborating across the matrix and aligning on congress meeting priorities with Global Marketing, Global R&D, and US Cross Functional teams including Brand Marketing, Global Strategic Marketing, Sales, Sales training, Business Analytics, Strategic Customer Group, Medical Affairs, North America Pharma affiliates, Alliance Management, Communications, Corporate and Outside vendors to ensure aligned strategy and execution, identify barriers and execute solutions. </li><li> Customer Experience: Responsible for identifying and implementing innovative, industry-leading practices to enable effective, consistent, and impactful customer stakeholder experiences at Key Oncology congresses. This individual will evaluate opportunities to drive innovation and operational excellence in how the US Oncology organization delivers on external engagements. This individual will assess the current tools and resources used to execute key meetings, identify gaps and opportunity for improvement, and lead the evaluation of new or additional resources. </li><li> Build Health Policy Advocacy in support of Johnson & Johnson long term strategy with relevant associations. </li><li> Evolve the US Oncology Conventions Hub to become and integrated one stop shop for US Oncology </li><li> Develop skillset in numerous marketing competencies along with leadership opportunities that help increase exposure to all areas of the business. </li><li> Challenging the company and industry status quo to identify and develop new ideas with a future thinking mindset. This is not an exhaustive, comprehensive listing of job functions. May perform other duties as assigned. </li></ul>Qualifications Required <ul><li> A minimum of a bachelor’s degree is required. </li><li> A minimum of 5 years of work experience, with 2 years in marketing, sales, sales learning and development, healthcare professional, sales leadership and/or commercial insight strategy experience </li><li> Practical knowledge of pharmaceutical marketing that includes FDA regulatory and legal environment and HCC regulations is required. </li><li> Must be capable of managing multiple events and priorities simultaneously. </li><li> Must demonstrate the ability to work effectively in a matrix and unstructured environment. </li><li> Must be innovative, proactive, and strong analytically with excellent overall business acumen. </li><li> Highly detailed and organized individual with experience delivering large scale events. </li><li> Experience leading continuous process improvement initiatives and best practices sharing. </li><li> Demonstrated success solving ambiguous business challenges. </li><li> Interpersonal flexibility to effectively interact with a broad range of personnel. Advanced communication and presentation skills required. </li><li> Ability to travel up to 35% which may include overnights and weekend travel predominantly domestically with limited international travel. </li></ul> Preferred: <ul><li> MBA or advanced degree in related field </li><li> Knowledge of Totality & ARIBA </li><li> Experience in Oncology </li></ul> Other: <ul><li> Leading by influence, consulting, and/or change management. </li><li> Problem solving and critical thinking. </li><li> Growth mindset </li><li> Excellent written and verbal communications </li></ul>#eradicatecancer #janssenbreakthrough Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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