Swatch Group

Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space.. Its womens watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGAs reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industrys highest standard for precision and performance.. OMEGA has been the Official Timekeeper of 30 Olympic Games since and is also a leading name in golf, swimming, athletics, bobsleigh and sailing.. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation.. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

customer service representative

The companyOMEGA is a company of the Swatch Group, the worlds leading watch manufacturer. Since , the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its womens watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGAs reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industrys highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability and we are happy to offer a competitive benefits package that includes. Excellent health, dental and vision insurance (eligible 1st of the month following 30 days; generous employer contribution)Immediate participation in the (k) and % vested employer match after one yearCompany paid life insurance and Long Term Disability18 PTO days per year, 23 PTO after 5 years7 days per year extended paid time for medical, parental and military leaveHoliday payVoluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insuranceEmployee product discountInternal transfer and growth potential$ Employee Referral Bonuses Job descriptionJob Description:The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.Salary Range: $24.25 - $25.25 per hour Profile Research and respond to customer inquiries in person, phone and e-mail. Issue repair estimates and provide customer with repair process related information. Responsible for timely completion of watch service/repair process through management of the repairs. Process repair aging report. Review and update customer records on computerized data base, CIS system. Maintain parts inventory and its replenishment. Perform due diligence on customer inquiries through oral and written communication. Assure the highest level of customer satisfaction including timely and adequate follow up process. Familiarize self with CRM and perform customer relationship management functions. Drive business through CRM initiatives. Professional requirements Outstanding organizational and follow up skills. Minimum of 2 years experience in a customer service role. Excellent verbal and written communication skills. Strong analytical and retail mathematical skills preferred. Proficient in Excel, Word and Power Point. Able to multitask. Expertise in SAP operating system, helpful. 5th Avenue New York (New York)United States Company address The Swatch Group (U.S.) Inc. Waterford WaySuite Miami, FL Share this job offer

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