Medical University of South Carolina

The Supervisor, Customer Service is responsible for the daily operations and supervision of employees in the Customer Service Call Center, will facilitate daily work assignments, ensure training for staff, trouble-shoot issues, and participate in meetings and departmental reporting.. Acts as liaison between UMA Patient Accounting Divisions and MUSC Departments.. We currently have openings in MRI, CT, Rad Tech, Mammo, and Ultrasound.. At MUSC, our Certified Ophthalmic Technicians (COTs) and Certified Ophthalmic Assistants (COAs) are passionate care team members who set the standard for patient-centered health care.. At MUSC, our Non Certified Ophthalmic Assistants (NCOAs) are passionate care team members who set the standard for patient-centered health care.

supervisor customer service

**MUSCP - Supervisor, Customer Service****Job no:** 539744 **Entity:** MUSC Physicians University Medical Associates **Department:** Bu/Corporate **Sub Department:** UMA11-015-DPT/Revenue Cycle **Work type:** Full-Time **Employee Type:** MUSCP - Staff **Location:** Charleston, SC **Categories:** Finance & Revenue Cycle **Pay scale:** MUSCP-G12: $44,117.22 - $57,227.66 (min - mid) **Entity/Organization:****Hours per week:** 40 **Scheduled Work Hours/Shift:** Monday - Friday ; 8:00am - 5:00pm **Pay Basis/FLSA:** Salary/Exempt **Job Summary/Purpose**: The Supervisor, Customer Service is responsible for the daily operations and supervision of employees in the Customer Service Call Center, will facilitate daily work assignments, ensure training for staff, trouble-shoot issues, and participate in meetings and departmental reporting. **Required Minimum Training and Education:** Associates degree and two years of experience in related field or high school diploma or equivalent and five years of related work experience. One to two years of supervisory or team leader experience preferred. Experience with working knowledge of various healthcare software applications. Must be proficient in Microsoft Office. Knowledge of ICD9 and CPT coding along with third party billing regulations. Excellent verbal and written communication skills as well as strong interpersonal, organizational, and analytical skills. **Required Licensure, Certifications, Registrations:** N/A **Job Duties and Responsibilities:*** Operations Supervision: Able to monitor computer programs impacting incoming telephone activity. Review adjustments and payments processed daily for accuracy and approval process. Identify issues/trends in area work assignments for resolution when possible. Assure employees have necessary resources to perform job duties. Collaborate with IS, Training, or Help Desk on system problems, enhancements and testing of new processes. Monitor employee performance/productivity reviewing findings with management, training staff, etc. Review statistics with employee and make any necessary recommendations. Develop policies and procedures for area responsibilities and update as appropriate. Assure area employees have necessary tools, equipment and support to perform job duties. * Personnel Administration: Plans and evaluates staffing needs required to achieve UMA/Division goals and production. Makes appropriate staffing and position duty modifications to assure work assignments completed. Advises and conducts hiring, disciplinary actions, performance evaluations, and staff terminations. Assesses, identifies, plans and arranges for employee training needs. Establish work standards/expectation and assures employee performance is monitored/evaluated for accuracy and quantity. Plans, conducts, participates in employee, team, division meetings to assure adequate communication of management, policy and procedure directives. Provides guidance to employees on interpersonal behavior, communication skills and professional development. Maintains weekly employee time records. Monitors for abuse of leave privileges. Analyzes and approves annual leave to ensure proper staffing. Monitor and maintain reduction of division costs. Assure compliance training is completed and adhered to. * Management: Promotes positive, productive working relationships with departmental staff and faculty. Acts as liaison between UMA Patient Accounting Divisions and MUSC Departments. Maintains open lines of communication to help resolve open issues with all Departments. Handle escalated patient problems and complaints when necessary or directed by upper management. Plan and execute monthly division meetings to provide additional forum of education for staff. * Revenue Operations: Conduct internal audits of employee productivity evaluating statistics regarding productivity standards and patient accounts for accuracy / clarity to assure handled in a timely manner. Update annual and monthly statistical reports. **Physical Requirements:** Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36 to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces. The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.**Opening date:** 20 Jan 2022 Eastern Standard Time **Applications close:****Share this:**| The Medical University of South Carolina, Charleston division, is actively looking to expand the team. We currently have openings in MRI, CT, Rad Tech, Mammo, and Ultrasound. This role is in Charleston, SCAutonomously performs complex diagnostic ultrasound imaging procedures to ensure comprehensive and diagnostic accuracy in a professional manner. Utilizes advanced knowledge in the setting of outpatients and inpatients, including portable and O.R. examinations, by producing, assessing and evaluating ultrasound images and related data. This role requires organization, time management and prioritization of patient exams to contribute to effective teamwork.As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No.1 hospital in South Carolina. At MUSC, our Certified Ophthalmic Technicians (COTs) and Certified Ophthalmic Assistants (COAs) are passionate care team members who set the standard for patient-centered health care. With a focus on educational development, competitive pay, excellent benefits, here are just a few of the reasons why you should join the team that is CHANGING WHAT'S POSSIBLE. *Signing bonus is for external applicants only. Join our Talent Network to connect with a recruiter or hiring manager. When we find a position thats a good fit for you, well invite you to complete a formal application for employment.As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No.1 hospital in South Carolina. At MUSC, our Non Certified Ophthalmic Assistants (NCOAs) are passionate care team members who set the standard for patient-centered health care. With a focus on educational development, competitive pay, excellent benefits, here are just a few of the reasons why you should join the team that is CHANGING WHAT'S POSSIBLE. Join our Talent Network to connect with a recruiter or hiring manager. When we find a position thats a good fit for you, well invite you to complete a formal application for employment.As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available. In 2020, for the sixth consecutive year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina. The Certified Medical Assistant is resp Associated topics: answer, client service, customer, customer care, customer service, representative, service call, support specialist, telephone, telephone activation specialist

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