CareerBuilder

The Customer Support Associate solves external support tickets while delivering high-quality solutions through professional-level communication and advanced troubleshooting skills.. High degree of emotional intelligence and empathy; able to build relationships with foster agency customers. 12 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant. Virtual home office setup includes $1000 reimbursement. $100 Monthly remote work stipend to cover internet, electric, or home office setup costs or $250 monthly for a co-working space

customer support associate

The Customer Support team at Binti is a critical part of the companys future success. The Customer Support Associate solves external support tickets while delivering high-quality solutions through professional-level communication and advanced troubleshooting skills. **What Will You Do** *Assist customer support by taking incoming service calls, responding to email inquiries, and connecting with Binti users over live chat * Pro-actively get feedback from customers on the product and give this feedback to the product team * Able to wear many hats at an early-stage startup, helping in other areas where needed * Creation of product troubleshooting guides to assist Customers and teammates * Maintain practitioner level knowledge on product features, advantages, benefits for effective communication * Advocate on behalf of the Customer to other departments to ensure Customer needs are met * Provide recommendations and best practices for emerging opportunities that assist in achieving Bintis organizational goals * Meet and exceed overall Customer Support satisfaction goals * Attend meetings and other company functions necessary to perform duties **Who You Are** * Experience in a business customer-facing role * Must be willing to work shifts between 6AM-7PM PT * Self-motivated and capable of working independently, owning projects from inception to completion * Exceptional attention to detail * High degree of emotional intelligence and empathy; able to build relationships with foster agency customers * Comfort with uncertainty and ambiguity * Ability to multi-task and adapt to a fast-paced environment * Excellent verbal, written, and interpersonal communication skills * Open to feedback, learning and improvement **What They Love About You** * 2 years experience in a customer success or customer support role * Ability to communicate through written and verbal communications with customers in both Spanish and English is preferred * Proven track record of delivering measurable results preferred * Strong collaboration and teambuilding skills * Excellent, time management, organizational, and planning skills **Perks And Benefits** * An above market compensation package (Base + Equity) * Excellent medical, dental, vision, and life insurance benefits * Flexible vacation time to promote a healthy work-life blend, targeting 20 days/year * 12 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant * 13 Federally observed holidays including Juneteenth + Election Day * Sick/Mental Health time separate from vacation days (72 hours) * 4 weeks of sabbatical after 4 years of service at the company * Paid Jury Duty * Option to allocate pre-tax dollars to 401K with 100% match of your contributions up to 4% of your annual salary, commuter benefits, FSA, and DCSA with administration paid for * Virtual home office setup includes $1000 reimbursement * $100 Monthly remote work stipend to cover internet, electric, or home office setup costs or $250 monthly for a co-working space * Weekly reimbursement for lunch #J-18808-Ljbffr Associated topics: home based, home based work, online research survey, stay at home position, telecommute employee, telecommute opportunity, telecommuting employment, virtual recruiter, work at home work, work from home online

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