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Director of Front Office
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Full-time
- Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable.
- As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.
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