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Customer Support Specialist
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- Exciting opportunity supporting a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) environment consisting of approximately 75,000 business users using CBP approved Windows or Mac baseline operating systems (OS).
- The program delivers Engineering, Operations, Cybersecurity, and Service Management in support of a) Windows 10 and Windows 11 platforms managed using Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune in a hybrid joined Azure and on premises co-managed Active Directory; and b) MacOS environment (MacOS Monterey, Big Sur, Catalina) using the Casper Administration Management (CAM) and JAMF mobile device management system.
- JAMF leverages on premises Active Directory for the management of devices.
- The GSS is defined as the primary Information Technology (IT) infrastructure used by CBP to support the daily business functions, platforms, and applications that collect, process, disseminate, and store information to support the agency's mission.
- Resolve submitted incidents, requests, and tasks (or other submitted requests) through CBP's approved tracking systems such as ServiceNow; to include management of all queues as identified by government leadership.
Expired 16 days agoInactive Job
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