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Customer Service Coord II
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- Receive, validate and enter customer orders accurately and timely using Optical Fibers PeopleSoft order management system.
- Use open order and shipment reports to ensure customers Requested Ship Date and Cornings Promise Date are adhered to and when they are not, take appropriate proactive actions.
- Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current.
- Ensure OptoCommerce Fiber Data Delivery (FDD) is available for all customer shipments when required.
- Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements.
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