Attenti Group

THIS IS A PERMANENT PART TIME POSITION in the Odessa office (hours: 4 am to 8 am OR midnight to 4 am hours can be flexible). The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner.. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.. Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email.. Bilingual Spanish/English is preferred

customer service agent

**Description****THIS IS A PERMANENT PART TIME POSITION in the Odessa office (hours: 4 am to 8 am OR midnight to 4 am hours can be flexible)****Before applying for this position, you must be available for training for one week, Monday through Friday 8-5. After training has concluded this is a part time permanent position.****SUMMARY**The CSA is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment. **ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.* Ask offenders scripted questions and provide offenders with actions to take.* Effectively utilize resources, i.e. computer systems, software programs, and phone equipment. * Consistently apply knowledge required to perform technical and procedural aspects of the position. **QUALIFICATIONS:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Excellent customer service skills. * Proficient in verbal and written communication skills, including excellent listening skills.* Excellent PC skills required* Must be able to type and talk simultaneously* Bilingual Spanish/English is preferred* Technical and or previous law enforcement background a plus.* Positive / team oriented attitude; works well with others in a team environment* Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions* Willing to work weekends and holidays**EDUCATION and/or EXPERIENCE*** High School Diploma / GED* Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.Schedule will typically be the same every week but some flexibility is necessary. A consistent shift is typically assigned, but this position may be asked to work any shift and will also work **weekends and holidays**. Professional office environment with the majority of work performed on a personal computer in a seated position.**Requirements*** High School Diploma / GED* Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.**Must be vaccinated for Covid19 or at least received the first dose, with the second one scheduled.**

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