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Community Health Worker, Health Tech Navigator Office of Patient Access (OPA)
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Full-time
- SUMMARYOffice of Patient Access (OPA) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS).
- This position is to assist with enrolling patients in the LA Health Patient Portal across DHS. ESSENTIAL FUNCTIONS Interacts with patients in person at clinic and hospital sites while demonstrating a high level of customer service and cultural competency.
- Determines when language interpretation is needed and utilizes interpreter services, when necessary, to ensure language access standards are met.
- Approaches patients in waiting areas or as directed by DHS staff about benefits of the LA Health Patient Portal.
- Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient’s smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.)
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