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Call Center Representative (on SITE / Shift Is 1PM - PM)
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$19 - $26 an hour
Full-time
- Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
- Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
- Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
- Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
- Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager.
Expired 16 days agoInactive Job
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