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C+ Production Support
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- Hands-on experience (at min 1 year) managing/Maintaining SLAs and OLAs & outage/incident engagement in Microsoft tech stack/SDLC env (both operational& technical)
- Escalation management, production support shift/rotation experience (prefer in service now or sales force env) - someone with ITIL type cert (if possible)
- Heavy on data processing/analyzing & sharp listening (ability to quickly understand customer pain point or bleeding areas) & visionary skills (to define short or long term working with cross-functional groups)
- Supports creation and management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with other operational teams.
- Reports from the help desk to understand trends and do detailed RCA
Expired 7 days agoInactive Job
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