POSCO AAPC

To sell Company’s services; develop customer relationships via telephone and e-mail communications, and oversee the Sales Assistant Manager and Account Coordinator.. The function of the Sales Manager is to provide direct support to the Marketing/General Manager in obtaining department and company goals.. Under general direction, respond to inbound sales calls/customer telephone or e-mailed inquiries concerning all company products, processing services, pricing, and delivery options.. Submits orders by referring to price lists and product literature.. Experience: Five years experience in customer service, outside sales, and inside sales in the steel industry.

sales assistant manager

JOB SUMMARYTo sell Company’s services; develop customer relationships via telephone and e-mail communications, and oversee the Sales Assistant Manager and Account Coordinator. ESSENTIAL FUNCTIONS*:Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals that cannot perform the essential functions. Essential Functions Statement(s)The function of the Sales Manager is to provide direct support to the Marketing/General Manager in obtaining department and company goals. <ol><li>Under general direction, respond to inbound sales calls/customer telephone or e-mailed inquiries concerning all company products, processing services, pricing, and delivery options.</li><li>Document customer orders in an accurate and timely manner and provide information as necessary to other departments/individuals within the organization to ensure high-quality customer service.</li><li>Submits orders by referring to price lists and product literature.</li><li>Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.</li><li>Telephones prospects to identify appropriate contacts, qualify and drive leads.</li><li>Keeps management informed of all activity, including timely preparation of reports.</li><li>Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.</li><li>Contributes to team effort by accomplishing related results as needed.</li><li>Visit customer locations as necessary to maintain effective working relationships</li><li>Maintain files, and prepare reports and correspondence as required.</li><li>Be knowledgeable of and provide information on the competition, market trends, and new product ideas on an ongoing basis.</li><li>Provide the customer with the necessary technical assistance regarding product specifications.</li><li>Provide administrative support for the sales team.</li><li>Other duties as assigned by Management.</li></ol>*The company reserves the right to add or change duties at any time. POSITION QUALIFICATIONSCompetency Statements(s)<ul><li>Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.</li><li>Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.</li><li>Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.</li><li>Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.</li><li>Professionalism - Approaches others politely and tactfully; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.</li><li> </li></ul>SKILLS & ABILITIESEducation: Bachelor's Degree in Marketing, Business Administration, or closely related field.Experience: Five years experience in customer service, outside sales, and inside sales in the steel industry. Computer Skills: Proficiency in a Windows operating environment, including e-mail and Microsoft Office software. Other Skills: Positive attitude, exemplary attendance, and reliable team member

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