The Mary Baker Eddy Library

In partnership with the Artistic Director, you will support the team with ongoing training, approved messaging, up-to-date information, and new scripts.. - Serve as back-up to Plaza Activities Manager as needed.. Supervision: Plaza Activities Manager, or Chief Product Owner (CPO). Regular Contacts: Church Administrator; Local Activities; Site Services; Reading Room; Community Relations; MBEL managers and staff; other department managers; Welcome Hall Activities and Exhibit Coordinator.. Experience in the following areas is desirable: public relations, training, communications, marketing in a non-profit / academic setting, education, interfaith experience.

assistant manager

** Assistant Manager: Hospitality - NEW**
**Job Category****:** Hospitality **Requisition Number****:** ASSIS01216 Showing 1 location **Job Details**
**Description**
****Department:** **Plaza Activities****
****SUMMARY****
You will manage the day-to-day operations of the Church, Plaza, and Mapparium Hosts as one unified group, overseeing a vibrant team of public-facing professionals who directly interact with a wide variety of visitors coming to the Christian Science Plaza. You will proactively manage schedules, coordinate inter-departmental cooperation, and provide supervision, leadership, and vision to the team. In partnership with the Artistic Director, you will support the team with ongoing training, approved messaging, up-to-date information, and new scripts. You will serve as a Church, Plaza, or Mapparium Host if necessary and act as Product Owner (PO) for the Hospitality Scrum team. Membership in The Mother Church and class instruction are required.
****ESSENTIAL DUTIES AND RESPONSIBILITIES****
- Provide metaphysical support of the Hospitality activity and ensure a high spiritual standard for all aspects of the work.
- Lead and inspire the team so as not to lose sight of the higher purpose of educating and removing impositions on public thought.
- Ensure proper staffing.
- Manage a team of Church, Plaza and Mapparium Hosts so that they are properly equipped and prepared to perform their duties with professionalism and inspiration.
- Develop and maintain a system for objectively measuring, analyzing, and evaluating the success of these activities. This includes preparing reports composed of metrics, fruitage and feedback from tour groups and visitors, as well as providing Performance Reviews for Church, Plaza and Mapparium Hosts.
- Participate in a variety of cross-functional groups and teams.
- Serve as Subject Matter Expert on visitors to the Plaza when requested.
- Support relationships with 3rd-party tour companies who visit the Plaza.
- Coordinate with MBEL and other departments staff about programs, education and exhibits so that Hosts are prepared to answer visitors questions.
- Point of escalation for all day-to-day operational problems.
- Manage audits and assess readiness levels for business continuity and emergency response planning groups, including the members of the Emergency Response Team.
- Committed to learning continually about the history and significance of Mary Baker Eddys life, the Church, and the Christian Science movement.
- Serve as back-up to Plaza Activities Manager as needed.
- Perform other duties as assigned.
****STAFF MANAGEMENT AND JOB CONTACTS****
**Reporting Relationships**
Supervision: Plaza Activities Manager, or Chief Product Owner (CPO)
Supervises: Hosts
Regular Contacts: Church Administrator; Local Activities; Site Services; Reading Room; Community Relations; MBEL managers and staff; other department managers; Welcome Hall Activities and Exhibit Coordinator.
****JOB REQUIREMENTS****
**Education/Experience**
Four-year college degree minimum and 6-10 years of relevant professional experience. Experience in the following areas is desirable: public relations, training, communications, marketing in a non-profit / academic setting, education, interfaith experience. Experience communicating about Christian Science to the public is required.
**Knowledge/Skills**
* Understand and deeply value TMC; the life and writings of Mary Baker Eddy; and the history of the Christian Science movement.
* Excellent verbal, presentation, and writing skills.
* Proven organizational, personnel and analytical skills and the ability to multitask, meet commitments and deadlines.
* Strong problem solving and customer service skills.
* Experience communicating effectively with a variety of audiences.
* Experience with Agile practices preferred.
* Must be flexible, persistent, compassionate, and want to serve in the spirit of doing whatever is necessary.
**Technology Skills**
Requires a level of comfort working with databases, scheduling software, with a solid knowledge of office related applications (internet, word processing, spreadsheets, slides, Trello).
**Work Environment**
Majority of time is spent in an office environment, training Hosts, or interacting with the public. Some time is spent outside, in a variety of weather conditions, interacting with staff and visitors.
**Engagement with Christian Science**
This position requires the demonstrated ability to understand, develop, represent, and coach others on contemporary messaging about Christian Science, including sharing healings and correcting impositions with wisdom and love. Membership in The Mother Church and class instruction are required.
****PLEASE NOTE:****
*Background check required given potential for direct contact with children.*
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.*
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**Licenses & Certifications** #J-18808-Ljbffr

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