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Assistant General Manager
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- JOB PURPOSE : The AGM assists the General Manager with overseeing the operation of the entire restaurant.
- Opening and closing duties for tipped employees using FOH Support Pay Rate If during the shift a server or bartender is assigned a task to preform that is outside the Tipped Service Responsibilities, that takes more than 10 minutes within an hour, they must clock-out of their tipped pay rate and clock-in under the FOH Support minimum wage pay rate until the task is completed.
- Guest Responsible for saving guests that have submitted a Guest Complaint or Hot Alert Guest comment/Hot Alert should be closed out within 48hrs, upon completion Guest Comment form should be submitted to RM. Practice all previously noted Guest skills Quality Ops 1 Full QSC completed once a quarter.
- Responsible for all Non-McLane ordering Practice all previously noted Quality Ops skills Sales & Profits All invoices entered into CTUIT (most are automatic) Responsible for all Accounts Payable in CTUIT Practice all previously noted Sales & Profits skills Communication Practice all previously noted Communication skills DIRECT RESPONSIBILITY Ensuring training process is 100% every time all the time Development of Wing Certified Trainers The duties of this position may change from time to time.
- Company reserves the right to add or delete duties and responsibilities at the discretion of Company or the General Manager.
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