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Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto.
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Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it.
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Actual Job Title: Mechanical Claims Specialist (MCS) Posted Job Title: Auto Mechanic, Service Manager or Service Technician. 2 + years' experience in automotive repair industry preferred; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology.
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Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.
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Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers. Achieve total customer satisfaction when handling contract and claim matters.
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Location: Remote (can be located anywhere in the U.S. or Canada) Required: Must be bilingual French / French speaking. Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
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The MCS partners with our selling dealers, repair facilities, and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions. Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries.
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Incentive Compensation: This position is eligible to participate in our annual incentive plan. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.
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Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
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From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace.
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All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
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Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach. Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
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Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process. Check for existing case information through research, manuals, database or contacts.
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We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
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