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10+ years experience in a customer service, carrier sales role or enterprise environment provisioning. Wireless Analyst Job Description This position is responsible for processing Client's Wireless Support day to day activities, with a goal of optimizing customer service to internal employee wireless users, collaborating with wireless carrier partners, supporting product launches of wireless devices.
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Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
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Provide timely response to customer and service delivery inquiries. Pro-actively manages the customers service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
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Customer service, problem solving and analytical skills. Customer Care Manager III - Canada Work From Home. Meet learning, development and personal growth objectives to provide a superior customer experience.
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Ability to learn and adhere to customer care policies, processes, and principles. Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs.
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Promotes revenue growth, retention, and overall customer satisfaction. Partner closely with sales and service delivery eco-systems to understand and implement sold solutions. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction.
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Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle. respecter les politiques, les processus et les principes de service. Sert de relais et de point descalade pour la gestion des problmes dexception des clients dans les domaines de la saisie des commandes, de la validation des commandes, de lactivation du service, des tests et de la mise en service, du groupe daccs client, de la gestion technique des comptes clients, des dconnexions et des activits de facturation.
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Grer de manire proactive les besoins de service. Elle nest pas conue pour contenir ou pour tre perue comme une liste exhaustive de toutes les tches, les responsabilits et les qualifications ncessaires.
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Collaborer avec les ventes et la prestation de services pour rsoudre les exceptions de commande tout au long du cycle de vie de la livraison. son meilleur lorsque la technologie fait progresser notre mode de vie et de travail.
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Follow established protocol for submitting orders to Order entry and provisioning. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.
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Knowledge of order process and technical side of the provisioning process. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
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Provide critical date management and escalation support to meet committed delivery objectives. Pour en savoir plus sur le rseau de Lumen, l' edge cloud , la scurit et les solutions de communication et de collaboration, et sur notre objectif de faire progresser l'humanit grce.
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LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
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La collaboration et utilisation dune approche dquipe pour accomplir le travail. dcrire la nature gnrale de lemploi et la charge de travail effectue par les employs de cette catgorie. Bachelors Degree or 5+ years of related experience.
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Have a working knowledge of the implementation workflow. la clientle pour assurer les plus hauts niveaux de satisfaction client et pour veiller. 3+ years of telecommunications/technology experience. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work.
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