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The IT Help Desk Manager will provide enterprise management over end user computer hardware, software, access management and technical support to 1000+ staff, primarily located in the Puget Sound area, and 1000+ external partners for access management.
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Experience with ServiceNow or similar tool’s IT Service Management modules and how they are implemented across different operating models (ITIL); ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.
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Providing guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes.
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Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.
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Lead the team responsible for work productivity tools including services critical to Epic such as Jira Software, Jira Service Management, Confluence, and Adobe Workfront. In-depth experience with public/private/hybrid cloud models, IT operations tools and best practices, release management, and change management.
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Lead the IT Services team within the Technology Service Area, overseeing Incident and Service Management, Service Provider Management, IT Asset and Contract Management, as well as IT Security and Compliance Assurance functions.
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7+ years' proven B2B enterprise sales experience and success in one or more of the following areas: Identity and Access Management, strategy and governance, IT risk management, cybersecurity.
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Strong knowledge of Configuration Standardization and Management systems (SCCM, Intune, JAMF, others), Application Packaging, Application Publishing and Virtual Desktop Environments (MS RDS, Citirx, AppV, similar.
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Pride Global was founded in 1983 as an IT service provider to financial institutions and over the years has expanded to include a diverse array of services including vendor management, payroll programs, business process optimization, attorney and leadership development, and staffing for both direct hire and contingent labor solutions.
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Bachelors Degree - Service Delivery Management / IT Governance. The successful IT Process Analyst, Service Delivery will be a champion for transparency and effective communication to our end users.
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The Service Supply Chain team is looking for a tech lead for its Center of Excellence team, who manages last mile delivery of assets to data halls (servers and networking), spares planning, assets decommission, end-to-end process & efficiency improvement initiatives.
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We're looking for an amazing IT Process Analyst, Service Delivery to fill this role, which is based in our Seattle office. Here's a summary of what Holland America Line is looking for in its IT Process Analyst, Service Delivery.
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Serve as the point of contact for escalated CADD support issues in IT Service Management (ITSM). Provides basic CADD support training to field and service desk IT personnel to better assist with triaging issues reported by end users.
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Solid understanding of ITIL framework and best practices for IT service management. ITIL or similar certifications around IT service management. As the Sr. Manager of IT Operations, you will be responsible for overseeing day-to-day IT service delivery for our site-based users in Seattle, WA, Louisville, CO, as well as remote users.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
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it service management jobs in Seattle, WA
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