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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Opportunity: Guest Service Agent. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Receive and resolve guest complaints, elevating to supervisor if necessary.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc. Possess knowledge of Reservations Agent to create reservations as needed, whether in person or over the phone.
$24.62 an hourFull-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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As a Guest Services Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.
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You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand. Promote the hotel's marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
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No experience requited, hiring immediately, appy now. Full and part time postions.
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