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From startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
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Work with ITSM functions (Change management, Incident management, Problem management, Request management) as they apply to tools and platforms used by the team. General experience working within ITSM processes (Change, Incident, Problem, Request management) in an Enterprise context.
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Bility to manage ITSM management processes and procedures in an outsourcing environment. bility to manage ITSM management processes and procedures in an outsourcing environment. Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements.
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A rich knowledge of both ITIL and ITSM disciplines is required. For positions in the Seattle metro/Kirkland areas, we offer a base pay of 158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits.
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Exposure to ServiceNow applications like HRSD/ITSM etc. Exposure to ServiceNow applications like HRSD/ITSM etc. What are we looking for in our Business Systems Analyst? Supporting ServiceNow HR applications and Integrations with third-party applications and data sources.
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ServiceNow Application Developer and System Administrator Certifications are nice to have. Develop and support the integration of 3 rd party systems with ServiceNow; MID server, web. server-side JavaScript, ServiceNow Flows, and related technologies.
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Be proficient in implementing and customizing ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, etc.) As an ITSM Principal Consultant at our esteemed IT consulting company, you will be a key driver in delivering high-quality IT Service Management (ITSM) solutions and consulting services to our clients.
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A fundamental understanding and experience using ITSM, ITIL, ITOM, CMDB principles. A fundamental understanding and experience using ITSM, ITIL, ITOM, CMDB principles. Communication: Act as intermediaries between business and technical teams, effectively communicating complex technical concepts to non-technical stakeholders and vice versa, facilitate discussions, workshops, and meetings to ensure all parties are on the same page.
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