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Fast and flexible service is in our company's DNA. This role handles customer accounts/projects from initial contact, graphic details and approvals, production estimating, press scheduling and shipping; checks stock inventory, and assures that all customer and company requirements are met.
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The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
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GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
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1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred. - Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Identify when customer interaction requires assistance from management. Physical Activities Required to Perform Essential Functions:Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines. - Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. - Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner.
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Resolves customer inquiries and complaints fairly and effectively. - Recommends and implements programs to support customer needs. - Quickly adaptable to changing priorities and customer needs.
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Ability to deal with customer frustrations while still maintaining that positive attitude. - Has a sense of urgency for customer requests. Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.
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Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency) Act as a Jet Aviation Brand Ambassador. Complies with all relevant airport and Jet Aviation policies, regulations, and laws.
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Team members are responsible for providing quality customer service as well as activation and technical support. The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology.
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Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency. Excellent written and verbal communication skills with the ability to provide a high level of customer service.
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Establish long-term customer relationships by providing exceptional service and one-call resolution. Related customer service experience and/or training is a plus. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart NetworkTM.
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customer service jobs Title: management Company: Stanleyfordpilotpoint in Fredericksburg, Virginia
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