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NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
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Two or more years of help desk, technical support, or desktop support experience. The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little sup ervision.
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Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB.
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CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst. + Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred.
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Join our dynamic team as an IT Help Desk! Preferably experienced at level 2 or higher in a similarly complex IT environment. 2-4 years of experience in enterprise helpdesk or computer support, with a solid grasp of audiovisual concepts.
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Help Desk Support Functions with a Combination of Phone and Desktop Support is required. Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
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Summary:We are looking for Senior Help Desk Support Service Specialist to support the Information Technology Support Services (ITSS) under the BIA. The service desk provide IT support to NPS personnel at various locations and nationwide as needed.
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Position / Candidate Requirements Security Clearance: Active TS/SCI w/Polygraph RequiredEducation and Relevant Experience: High School Diploma or a GED and 6 + Years of Relevant Experience or Associates Degree and 4 + Years of Relevant Experience orBachelor’s Degree and 2 Years of Relevant Experience Relevant Experience: Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
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We are seeking a qualified IT Support Analyst professional with 1-3 years of Help desk Technician experience. – 1-3 years of Remote Help Desk Support experience. We typically have our Help Desk employees go onsite after about a year or so, depending on their skill level.
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EXPANSIA and its partners will provide an enhanced IT management system, IT storefront, enterprise help desk, local field services, and life cycle support for end-user devices.
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Assist contracting staff, accounting personnel, Help Desk, or aviation vendors with invoice processing. Our Professional Services Division is dedicated to providing superior advisory and assistance ser vices to the U.S. Federal Government in the areas of Programmatic Support, Technical Services, Environmental Services, and IT support and infrastructure to identify, assess, and implement efficient and effective solutions in support of our customer's mission.
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Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary.
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This position requires a depth of knowledge around the IT Infrastructure Library (ITIL) framework and best practices around IT Service Management (ITSM) to help facilitate supporting a Cloud based ecosystem with supporting SLA's and other key metrics.
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Key Responsibilities:Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
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The Help Desk Technician will act as an initial contact for IT related issues and provide tier I technical support to faculty, staff, and students via telephone, e-mail, and help tickets.
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it help desk jobs in Herndon, VA
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