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Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.
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Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment. Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
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The Sr. Analyst will provide financial planning, analysis and reporting in support of Comcast’s Global Product Organization (GPO). Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
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Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Provides great support to customers and the store team while constantly striving for improvement.
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Knows current processes and procedures a nd suggests improvements that enhance the customer and/or store experience. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
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Compliance Comcast is an EEO/AA/Drug Free Workplace. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
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As a Senior Product Manager, you will work closely with Product, Partnerships, Customer Support, Sales, Marketing, Finance, Data Science, and Engineering teams to provide strategic clarity that unifies and inspires the team to deliver meaningful results to our buy and sell-side customers.
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Responsible for understanding compensation plans and analytics for Comcast Business sales channels and providing insights and recommendations that support the business strategy. Job Summary Responsible for providing sales channel compensation financial and operational analysis to Comcast Business senior management in support of business unit decision-making as well as looking for risks and opportunities.
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You will work on the logged-in customer experience, including tools for managing phone, cybersecurity, and internet solutions, as well as account management functions like user management, billing, and support.
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Acts as primary mobile escalation lead in scenarios when team members require mobile Tier 2 Support. Provides mobile post sale support including but not limited to device set up and data transfers.
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Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools.
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Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market. Provides operational support for the DAC and DNCS in conjunction with engineering and AVS. Directs Headend Technician(s) in troubleshooting network issues for video, ADS and Switched Digital video.
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They are responsible for support of Federal Government (FEDGov), Sate Government (CALNET, CALTRANS), CB Customers, Project Managers, and Field Service Technicians. Review and quickly understand customer needs and expectations during customer calls.
$50.35 an hourFull-timeExpandApply NowActive JobUpdated 25 days ago
customer support jobs Company: Comcast in CA, Us
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