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Broad experience and expertise of EHS software, implementation methodologies, domains and technology - spanning Environmental Compliance, Industrial Hygiene and Safety, Occupational Health, Occupational Hygiene, Audit Management, Incident Management, Risk Management, Regulatory Compliance and Metrics/Sustainability.
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Strong understanding of IT service management / ITIL foundational architectural concepts (incident, problem, change, configuration mgmt, design, business technology strategy, quality management, and IT environments etc), architecture DevOps methodologies, standards, and tools.
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The Technical Support Specialist will provide technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components (i.e., Mater incident Management Plan, when applicable.
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Document requirements to ensure that the CMDB integrates effectively with other ITSM Processes such as Incident Management and Change Management. Familiar with ITIL practices, including Incident Management, Change Management, Knowledge Management, and Configuration Management.
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They will be trained to leverage Event Management tools to ensure Service Assurance for a prioritized list of functional services, guide the creation of reports associated with the health of these services, and understand best practices to improve Incident, Change, and Problem Management processes.
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Hands-on experience (at min 1 year) managing/Maintaining SLAs and OLAs & outage/incident engagement in Microsoft tech stack/SDLC env (both operational& technical) Supports creation and management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with other operational teams.
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At a glance, DGR Systems was founded in 2009 in Tampa, Florida and provides full-service solutions in the areas of Modern Workplace (Endpoint Solutions, Collaboration), Security (Identity and Access Management, Zero Trust, Information Protection) Modern Infrastructure and Cloud, and Applications (Collaboration Apps, SQL Reporting, Power Platform.
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Proactive commitment to staying informed about the latest trends, threats, and advancements in cloud security, vulnerability management, SOC practices, and related technologies. Ability to develop and execute incident response plans specific to Azure and AWS migration-related security incidents, addressing vulnerabilities promptly.
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Develop and implement strategies and processes to optimize end-user support services, including incident management, request fulfillment, and problem resolution. Strong understanding of help desk operations, incident management processes, and customer service best practices.
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Comprising recognized experts and incident responders, our team excels in providing high-quality incident response, risk management, and digital forensic services to clients worldwide.
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Reporting to the Head of SOC, the ideal candidate as Security Services Engineer will provide incident response and analysis of customer data within a 24x7 Security Operation Center as part of a global team.
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Act as an internal consultant and evangelist for systems, supporting training and documentation, incident management, and enhancements based on business need. Coordinates content management lifecycle among all stakeholders.
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Expertise in problem management and incident management practices. Experience with ITIL ticketing systems (ServiceNow, BMC Remedy, etc. A champion for system uptime and stability, diving deep into technical problems and ensuring their swift resolution.
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We are the emerging leader in incident response and management solutions for public safety agencies in the US and Canada. On our backend/API, we run a cluster of Node.js services in a mix of Javascript and Typescript backed by MongoDB. We use RabbitMQ as a task queue and Redis for ephemeral data.
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Problem management will as part of RCA will review the maturity level of the incident owner. o Documented procedures for Vulnerability Management. Build and configure alerts, tracing, telemetry, and instrumentation required for Infrastructure Monitoring and Application Performance Management.
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incident management jobs in San Antonio, TX
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