Required Skills and Experience: High school Diploma or equivalent required Two or more years working in a Support Services/Help Desk environment required Intermediate user administration of office 365 Understanding of PCI and SOC concepts Intermediate knowledge of Windows operating systems (Windows 10/11) GPO Kowledge of MAC and Linux considered an asset Beginner knowledge of PowerShell scripting.

Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.

Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10. One or more of the following certifications preferred, CompTIA A+, MCP, MCSE CNA, CCNA, Linux Certifications.

Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, other authorized desktop applications.

ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 26-year A+ BBB member, A+ Angie's List member, 10-year rated Best Pick Reports winner, Consumer's Choice Awarded 10 years running, 2019 and 2023 winners of the BBB Torch Award for Ethics, and 2022 Best Place to Work is seeking dynamic Home Improvement Sales Reps / Estimators who are looking to grow and develop our Sales team.

As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Provides expertise on best practices, standards, architectural approaches for design & Implementation of products like SCCM, Windows 10, Modern Provisioning (Intune, Co management, Autopilot, Windows Hello, Credential Guard, Windows Analytics Windows Defender ATP, Azure AD, ADFS, MDM, MAM.

Direct experience with advanced knowledge of Windows 7/10 system administration and maintenance, including deep knowledge of the registry, file system, processes, services, and security.

1+ years of experience supporting PC operating systems including Windows 7 and Windows 10. 1+ years PC support experience, 6+ months call center support. Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis.

Certification in trade related to department (, hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). The Customer Service Associate is responsible for customers’ experience with Lowe’s.