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Collaborates with funeral, cemetery, care center, and sales managers to improve the overall performance, customer service, growth, and profitability in a manner consistent with Dignity Memorial goals and objectives.
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Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service.
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Knowledge of Customer Relationship Management systems a plus. increases market share and customer base within established budgetary levels while maintaining the. Ability to work beyond standard business hours when necessary to service customers.
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Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Provides aftercare in absence of Family Service Counselor.
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This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. 2 years of experience in an office clerical or customer service capacity required.
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Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.
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Strive toward building and retaining customer loyalty throughImplementing Dignity Memorial service standards for all locations to ensure that every customer contact point exceeds the customer's expectations and ensuring staff and facilities demonstrate an environment of service excellenceBuilding trust and confidence n staff's ability to exceed customer expectationsMaximizing prearranged sales opportunities with families through professional follow-through and exemplary service.
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SCI operates funeral service locations and cemeteries across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service, and exceptional customer satisfaction.
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Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws. Plan and participate in community events designed to develop prospects and heighten awareness of the location.
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Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community. Staff Management and Leadership. Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public.
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The ideal candidate is a positive, results-oriented manager, who will lead team members to provide exceptional customer service, while building community relations to expand the location's business.
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Sales Counselor and sales supervisory experience preferred. Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures. Experience presenting, training, coaching and motivating salespeople and sales forces a plus.
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Meets regularly with Funeral Director(s) to ensure customer needs are met. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs.
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Experience working in a customer-focused and fast-paced professional environment required. Mostly works indoors during all seasons and weather conditions. Assists with setting up funeral/visitation areas and take down.
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Maintain all marketing materials, training manuals, sales equipment and other sales supplies. Ensure compliance of sales practices with federal, state/provincial and local regulations. Working knowledge of Windows-based PC environment and MS office applications.
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customer service jobs Company: Service Corporation International in Amarillo, Texas
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