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Task while providing an exceptional customer experience Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen. Experience with Avaya telephony platform desired Knowledge of and strict adherence to HIPAA.
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This position is responsible for providing daily technical end-user support for desktop systems, peripherals, cell phones and desktop IP telephony. Must demonstrate technical proficiency in the following areas: batching; scripting; programming; Windows 10/11; TCP/IP Configuration, and Installation of Software Applications; AS400 (iSeries); as well as possess a solid understanding of sockets, ports, addresses, DNS, WINS, and DHCP.
ExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Architecture of medium to large scale network and telephony implementations including input to solutions from major vendors (Avaya, Genesys, Cisco, Aspect, Interactive Intelligence, etc.) Designs include telephony architecture, network architecture and proposed CRM/Payment Gateway integration method/s.
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Computer telephony integration (CTI) screen-pop for delivering consumer and insurance policy detail to the operator desktop at the time of contact delivery. Integrated voice response (IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent automation.
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Although the successful candidate may have gained the bulk of their experience in Telephony, they will be expected to gain experience of all aspects of Semafone deployments, expanding their knowledge to cover security, networking, applications, and cloud technologies.
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Position SummaryWe are seeking a skilled Full Stack Infrastructure Engineer responsible for architecting and constructing infrastructure components using advanced infrastructure-as-code methodologies to support our Contact Center and Telephony Services Team. This pivotal role involves designing, implementing, and managing versatile cross-stack infrastructure across on-premises, cloud, and hybrid environments.
$124,372.5 - $247,200 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Work to deploy required engagement channel changes, adjust route plans, add skills and troubleshoot telephony related issues. Responsibilities encompass managing platforms such as the Avaya Call Center Technologies, Nice/Incontact CCaaS Platform, Omilia IVR, Voice Mail, Oracle SBC’s (formerly Acme), and their respective peripherals.
ExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. Portfolio manager experience including enterprise and supply chain applications, in addition to digital transformation.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Knowledge of Cisco and Juniper routing/switching architectures network security virtualization and IP Telephony. Onsight for emergency or occasional on-site maintenance. Knowledge of Cisco and Juniper routing/switching architectures network security virtualization and IP Telephony.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The incumbent functions as a team participant in the control and support of Lifespan�s unified communications infrastructure and unified communications systems supporting voice (IP telephony and traditional analog TDM services) audio video conferencing call control messaging (voicemail and fax) and customer contact center technologies and solutions.
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3-5 years experience as a sales engineer in SaaS/telephony and/or High-Tech company. As an individual contributor, you will lead the Americas Sales Engineer (SE) team strategy, development and execution of Zoom's technical sales enablement programs.
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Exposure to telephony concepts and voice recording workflow (Avaya or Genesys) Exposure to telephony concepts and voice recording workflow (Avaya or Genesys) Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance, and legal sectors.
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As a Senior MuleSoft Software Development Engineer, you will play a crucial role in designing, developing, and implementing integration solutions using MuleSoft, Denodo, and Apigee technologies. Integration development and support experience with MuleSoft, Denodo, and Apigee.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Experience with Microsoft 365, Microsoft Azure/Azure AD, Group Policy, VMWare and Vsphere, Microsoft Teams telephony, and identity access management (IAM) systems. Utilizes skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems and infrastructure, network and telephony administration, server/system/platform administration, information systems security, while working with a significant amount of independent authority and judgment.
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telephony job in West Warwick, RI
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